The Rise And Fall Of Marks & Spencer

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Number of Pages: 296

For decades Marks & Spencer were unassailable. It was the most successful retailer in the world. Its clothes were a byword for affordable quality and its food-halls pioneered ready-prepared meals. It cared for its staff, the City loved it; the company was the perfect British success story. But then so suddenly that it took everyone by surprise, Britain’s best-loved chain went down the tube. Customers abandoned the shops, suddenly they were dowdy, staff deserted in droves and the shares plummeted. Why? What went wrong? Judi Bevan, a seasoned business journalist has watched M&S for years, interviewed all the principal players from suppliers to directors, and shows how the success was soured by arrogance. This is a tale of hubris that everyone can learn from.