Sale! NB: This is a secondhand book in very good condition. See our FAQs for more information. Please note that the jacket image is indicative only. A description of our secondhand books is not always available. Please contact us if you have a question about thi
NB: This is a secondhand book in very good condition. See our FAQs for more information. Please note that the jacket image is indicative only. A description of our secondhand books is not always available. Please contact us if you have a question about this title.
Author: James Brian Quinn
Format: Other book format
Number of Pages: 224
Quinn argues that the successful firms of the 1990s will be service oriented and will use innovative techonology to increase the range and improve the range of their services. Rapid response will be objective and flexibiltiy of management style will be the means. Quinn uses examples from companies such as Apple, Honda, ServiceMaster and Merck to show how a commitment to technological innovation married to a service-oriented outlook can produce impressive business results.
Cost - $25
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